Shipping policy

MADE FOR YOU. WORTH THE WAIT. ✦

Many SEVNTH pieces are customized individually and require a little extra time before they’re ready to make their way to you.

We appreciate your patience while we create something personal.

PROCESSING TIMES

Custom & Personalized Orders

Please allow approximately 7-14 business days for your order to be created and prepared for shipment.

Processing times do not include weekends, holidays, or carrier transit time.

During new releases, holidays, game-day season, or periods of high order volume, processing times may be slightly longer. Any significant delays will be communicated when possible.

SHIPPING

Once your order has been completed, you’ll receive a shipping confirmation email with tracking information.

Estimated delivery times begin after your order has finished processing and has been accepted by the shipping carrier.

Shipping rates and available delivery options will be calculated at checkout.

Please keep in mind that carrier delivery estimates are not guaranteed and delays that occur after a package has been accepted by the carrier may be outside of SEVNTH’s control.

NEED IT FOR GAME DAY?

We know timing matters when you’re dressing for a specific game or event.

If you need your order by a certain date, please place your order as early as possible. While we’ll always do our best, delivery by a specific game, event, or date cannot be guaranteed unless an eligible guaranteed service is specifically offered.

Choosing expedited shipping does not shorten the time required to create a customized piece.

PLEASE CHECK YOUR ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please double-check your information before submitting your order. Once an order has shipped, we may not be able to change or redirect the delivery address.

Orders returned to SEVNTH because of an incorrect or incomplete address may require an additional shipping fee to be resent.

LOST, STOLEN OR DELAYED PACKAGES

Once your package is transferred to the shipping carrier, SEVNTH is not responsible for carrier delays.

If your tracking shows your package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.

If you believe your package has been lost in transit, please contact us and we’ll help you determine the appropriate next steps.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you received an incorrect item, please contact us within 5 days of delivery with:

Your order number + photos of the item and packaging

If the mistake was ours, we’ll work with you to make it right.