Return Policy
Every SEVNTH piece is made to feel personal. Because many of our items are customized or made to order, please review your selections carefully before placing your order.
CUSTOM + PERSONALIZED ITEMS
All customized and personalized items are FINAL SALE and cannot be returned, exchanged, or refunded.
This includes items customized with:
- Names or last names
- Player numbers
- Team names, slogans, mascots, or designs
- Custom colors or rhinestone selections
- Any other customer-requested customization
Once an order has entered production, changes or cancellations cannot be guaranteed.
DAMAGED OR INCORRECT ORDERS
We want your SEVNTH order to arrive exactly as it should.
If your item arrives damaged, defective, or different from the customization you ordered, please contact us within 5 days of delivery and include your order number and clear photos of the issue.
If the error was ours, we will work with you to provide an appropriate replacement or resolution at no additional cost.
Minor variations in rhinestone placement, color, positioning, or other handmade details are not considered defects. Because pieces are customized individually, slight variations are part of the nature of the product.